Returns, Refunds & Warranty Policy

At Briut Essentials, we care deeply about your satisfaction and stand behind the quality of our products. If something is not right, please contact us and we will do our best to resolve the issue.

30-Day Return Period

Eligible products may be returned within 30 days of the date the order is delivered.

To request a return, contact us at info@briutessentials.com and provide your order number and the reason for the return.

For a standard return:

• The customer is responsible for the cost of shipping the item back to Briut Essentials.
• Briut Essentials does not charge a restocking fee.
• Original shipping charges are non-refundable.
• The returned product must include its original components, accessories, and packaging when reasonably possible.

Opened Products and Hygiene Items

An electric toothbrush may be returned after the packaging has been opened, provided that the return is requested within the 30-day return period.

The following oral-care products cannot be returned once their packaging has been opened:

• Replacement toothbrush heads
• Manual toothbrushes
• Tongue scrapers or tongue cleaners

A travel case or other non-consumable accessory may be returned within the 30-day return period, subject to inspection.

Any product that is damaged, defective, incorrect, or materially different from what was ordered remains eligible for assistance under the damaged or defective product section below.

Final Sale and Non-Returnable Products

For health, hygiene, freshness, and shelf-life reasons, the following products are final sale and cannot be returned for a change of mind, even when unopened:

• Deodorants
• Lip balms
• Toothpaste
• Teeth-whitening strips
• Any other consumable product with a stated shelf life or expiration date
• Gift cards

This final-sale restriction does not apply when a product arrives damaged, defective, leaking, expired, incorrect, or otherwise affected by an error attributable to Briut Essentials.

Discounted and Sale Products

Products purchased at a discount or during a sale are eligible for return under the same rules as regularly priced products, unless the product is otherwise listed as non-returnable under this policy.

Bundles and Multi-Item Offers

A customer may return an individual eligible product from a bundle or multi-item offer.

Any approved refund will be calculated based on the proportional amount actually paid for the returned product after allocating the bundle discount across the products included in the order.

Damaged, Defective, Incorrect, or Expired Products

If an item arrives damaged, defective, leaking, expired, incorrect, or materially different from what was ordered, contact us within 30 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs and/or a video showing the problem

Once the claim is reviewed and approved, Briut Essentials will provide a replacement at no additional cost.

Briut Essentials may not require a damaged or defective product to be returned when photographs or video provide sufficient evidence of the issue.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund to your account.

The following amounts are not refundable for a standard return:

• Original shipping charges
• Return shipping costs paid by the customer

No refund or partial refund is guaranteed for a return requested more than 30 days after delivery.

Return Shipping

Customers are responsible for return shipping costs for standard returns.

Briut Essentials will cover the cost associated with an approved damaged, defective, incorrect, or expired-product claim.

Do not send a return without first contacting customer service and receiving return instructions.

Approved returns should be sent to:

Briut Essentials
9628 Savona Winds Drive
Delray Beach, FL 33446
United States

For higher-value returns, we recommend using a trackable shipping service and retaining the shipping receipt until the return is completed.

International Orders

Standard returns are not accepted for orders delivered outside the United States.

If an international order arrives damaged, defective, expired, leaking, or incorrect, contact us within 30 days of delivery and provide photographs and/or video of the issue.

After reviewing and approving the claim, Briut Essentials may send a replacement without requiring the customer to return the affected product.

One-Year Electric Bamboo Toothbrush Warranty

Briut Essentials electric bamboo toothbrushes include a one-year warranty beginning on the original delivery date.

The warranty covers product failures or damage during the warranty period, including issues involving the motor, battery, charging system, water resistance, and other functional or physical problems.

The warranty does not cover ordinary cosmetic or functional wear resulting from normal use over time.

To make a warranty claim, the customer must provide:

• Proof of purchase
• The order number
• Clear photographs and/or video showing the issue

If the claim is approved, Briut Essentials will provide a replacement without charging a processing, shipping, handling, or replacement fee.

The warranty does not cover replacement toothbrush heads or other consumable components that naturally require periodic replacement.

Order Cancellations

An order cancellation may be requested within 10 minutes of placing the order.

Cancellation requests are not guaranteed because orders may enter processing immediately. Once an order has been processed or shipped, it cannot be canceled and must be handled under the applicable return rules.

Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but the customer cannot locate it, the customer should:

• Check around the delivery location
• Check with household members, neighbors, building staff, or another person who may have accepted the package
• Wait two business days, as carriers sometimes mark packages delivered before final delivery
• Contact the shipping carrier for additional delivery information

If the package is still missing after two business days, contact Briut Essentials. We will review the matter with the carrier and, where applicable, the shipping insurance provider.

A refund or replacement is not automatic while a carrier or insurance investigation is pending. The resolution will depend on the findings of the investigation.

Customer Support

For return, refund, replacement, cancellation, delivery, or warranty assistance, contact us at info@briutessentials.com.

Our team generally responds within 48 hours.